Job Information
Queen's Health System Senior Patient Service Representative - Queen Emma Outpatient Center (Full Time, 40, Day) in Honolulu, Hawaii
RESPONSIBILITIES
I. JOB SUMMARY/RESPONSIBILITIES
Provides work leadership and technical guidance to staff. Assigns, coordinates and monitors the day to day functions of the Patient Service Representative (PSR).
II. TYPICAL PHYSICAL DEMANDS:
• Essential: Demands include seeing, hearing
• Frequent: sitting, finger dexterity, speaking.
• Occasional: standing, walking, finger dexterity, stooping/bending, climbing stairs, twisting body, lifting and carrying usual of 15 pounds, reaching at/below shoulder, repetitive arm/hand motions.
• Operates telephone, facsimile machine, computer, printer and addressograph
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High school diploma or equivalent education.
• Business school degree in accounting preferred.
B. EXPERIENCE:
• Two years-experience as a Patient Service Representative, Patient Registrar or comparable position in a similar environment.
• Prior supervisory/leadership experience preferred.
• Experience to demonstrate:
o Knowledge of ICD-9 & CPT coding and medical terminology.
o Knowledge of requirements and guidelines for federal, state and private insurance payors.
o Ability to communicate clearly both orally and in writing and understand verbal and written communications.
o Ability to perform basic mathematical calculations.
o Ability to set priorities, research/problem solve and make independent decisions with minimal supervision.
o Ability to interpret and apply guidelines and procedures.
• Ability to be accurate and attentive to detail.
Equal Opportunity Employer/Disability/Vet